Returns:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

If your item has not shipped and you ask for a return and refund or exchange we would be happy to accept your request.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@northwestgearsupply.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@northwestgearsupply.com.

Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items:
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), night vision, used items, or large group purchases specially ordered from the manufacturer. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:
We do not accept exchanges for items that were received as described. However, if you got an item that did not arrive as described, we would be happy to exchange the items purchased for another item we sell or give a refund when the item is returned in the same condition as it was sent.

Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.